Frequently Asked Questions (FAQ)
1.What types of adult products do you manufacture?
We specialize in high-quality sex toys and adult products, including but not limited to vibrators, dildos, cock rings, and bondage accessories. Our products are designed for both personal and professional use, and we offer customization options for packaging and branding.
2.Do you offer custom designs and branding services?
Yes, we offer comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. If you have a specific design or branding in mind, we can work with you to bring your vision to life. Our design team can help with product concept, prototyping, and packaging.
3.Where is your factory located?
Professional testing standards are employed in quality control, and all products will get full inspection to ensure every single one reaching customers’ hands is flawless. The materials we used are non-toxic and environmentally friendly.
4.What are your quality control procedures?
Quality is our top priority. We have a strict quality control process that includes raw material inspection, production monitoring, and final product testing. All products undergo rigorous checks to ensure they meet international safety and quality standards.
5. Are your products safe to use?
Yes, all of our products are made from body-safe, non-toxic materials such as medical-grade silicone, ABS plastic, and other high-quality materials. We ensure compliance with international safety standards, including CE, RoHS, and FDA certifications.
6. Can I order small quantities or do I need to place a bulk order?
We offer both small and bulk orders, depending on your needs. For custom products or branding, a minimum order quantity (MOQ) may apply, but we are happy to accommodate smaller orders as well, especially for first-time buyers or testing purposes.
7. What is the lead time for production?
The typical lead time for manufacturing is between 20-30 days, depending on the complexity of the product and order size. Custom orders may take longer due to design and approval processes.
8. How do I place an order?
You can place an order by contacting us directly through our website or via email. If you need help selecting products or have specific requirements, feel free to get in touch with our sales team for guidance.
9. Do you offer private labeling or custom packaging?
Yes, we provide private labeling services and can customize packaging with your logo, brand design, and other specific requirements. Our team can assist with the design and production of packaging to match your brand identity.
10. What shipping options do you offer?
We offer a variety of shipping options, including air freight, sea freight, and express couriers like DHL, FedEx, and UPS. Shipping times and costs will depend on the destination and order size.
11. What are your payment terms?
Our standard payment terms are 30% deposit upfront and 70% balance before shipment. We accept payments via bank transfer, PayPal, and other secure payment methods. Custom orders may require a different payment schedule.
12. Can I get a sample before placing a bulk order?
Yes, we offer sample products for you to evaluate the quality and suitability before placing a bulk order. Please contact us for more details on pricing and shipping for samples.
13. Do you comply with international shipping regulations?
We adhere to international shipping regulations and provide all necessary documentation for customs clearance, including certificates of origin, invoices, and packing lists. Please note that it is the buyer’s responsibility to ensure that the products comply with the regulations of their destination country.
14. What after-sales support do you provide?
We stand behind the quality of our products. If you encounter any issues after receiving your order, please contact us for assistance. We offer customer support for product defects, shipping issues, or any other concerns.